> For the complete documentation index, see [llms.txt](https://henull.gitbook.io/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://henull.gitbook.io/en/where-do-i-access-my-purchase-s.md).

# Where do I access my purchase(s)?

* If you are a new user, please check your inbox/spam box for [confirmation email](https://help.henull.com/my-account/how-do-i-confirm-my-henull-account) first (if you already have an account, please Login with Your Email and Password).
* Once your order is complete, the product is shown on the [PURCHASED](https://www.henull.com/account/subscriptions) page, and you will also receive an email notification.
* You may also visit our site at any time to see your purchase(s).

  <figure><img src="/files/HpuI3nvqOsagYwoCSwm3" alt=""><figcaption></figcaption></figure>

**To get started, go through the short introductory tutorial. Let's go!**

If your order has not been activated yet, please go to [Subscriptions](https://www.henull.com/account/subscriptions) and click on <mark style="color:orange;">Active Now</mark> to activate it first.

<figure><img src="/files/tX7Mpd4EfRQN4c0IB4ap" alt=""><figcaption><p>Click Reload or press F5 to update your order/tool ​​if it hasn't already appeared</p></figcaption></figure>

{% hint style="info" %} <mark style="color:green;">Please always keep and do not close</mark> [<mark style="color:blue;">https://www.henull.com/</mark>](https://www.henull.com/tools) <mark style="color:green;">tab during use.</mark>
{% endhint %}

## For Tools (shared & individual account)

### [Shared Account](https://help.henull.com/faq/products/what-is-share-tools)

In this area you'll find everything you need to get up and running as quickly as possible with the Henull app/browser:

{% tabs %}
{% tab title="1. Henull Browser" %}
Please go to the <mark style="color:orange;">PURCHASED</mark>, click the [<mark style="color:blue;">Tools</mark>](https://www.henull.com/tools) tab then click <mark style="color:orange;">Browser</mark> to use it.

<figure><img src="https://1218846634-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fs5A1sp77Z2YB11yb4t4V%2Fuploads%2FgXm38jn9aTWFm8MPPjBY%2FScreenshot%20(1).png?alt=media&#x26;token=06838065-8e26-4691-929d-16fce6b788f5" alt=""><figcaption></figcaption></figure>

{% hint style="info" %} <mark style="color:green;">Remember to use Chrome as this browser contains the functionality needed for ANY product to function as intended. Other browsers have some of this functionality or none.</mark>
{% endhint %}
{% endtab %}

{% tab title="2. Henull Application" %}
For Application version, you must first download and install the Henull app. Goes to the <mark style="color:orange;">PURCHASED</mark>, click the Tools. Then click on the Application <img src="/files/xNTHKdWSCp8pvn8AmY8l" alt="" data-size="original"> to show the links to download Henull app. Download and install the application version that is appropriate for your PC configuration.

<figure><img src="/files/PCnUBF3yaV64pe517XLG" alt=""><figcaption></figcaption></figure>

Here's how:

* Setup Henull Desktop App in [Windows OS](https://help.henull.com/henull-app/how-to-setup-henull-desktop-app-in-windows-os)
* Setup Henull Desktop App in [Mac OS](https://help.henull.com/henull-app/how-to-setup-henull-desktop-app-in-mac-os)

Awesome! Once the Henull app is installed and you are ready to go. Log into your Henull account, go to the <mark style="color:orange;">PURCHASED</mark>, click the [<mark style="color:blue;">Tools</mark>](https://www.henull.com/tools) tab then click <mark style="color:orange;">Application</mark> to use it.&#x20;

{% hint style="info" %} <mark style="color:green;">The application works properly on the Firefox and Chrome browser.</mark> <mark style="color:green;">Run the Henull app and keep it open while using our system apps.</mark>
{% endhint %}

> You only need to install Henull App on the first use. For the next use, run Henull App and then click on Application button to use it. Repeat these steps if you use another PC. We don't support mobile yet. You'll have to use Henull app on your laptop.

#### **Fixing errors when running the Application on Chrome**

In case you have installed and are running the Henull App, but clicking "Application" still triggers a popup asking you to install it on Chrome, please follow the instructions below:

<figure><img src="/files/kLyQxEyiYqHx67jVvfaZ" alt=""><figcaption></figcaption></figure>

Step 1: Access Site settings.

<figure><img src="/files/4LPGOntwLrycKolzX4bM" alt=""><figcaption></figcaption></figure>

Step 2: Scroll down to find the "Local network access" section and select Allow.

<figure><img src="/files/K4rblEj0crqc9pS6Wqrv" alt=""><figcaption></figcaption></figure>

Step 3: Return to the Henull tab and Reload the page to apply the settings.

<figure><img src="/files/QH43IJxMMiB5pbDzDsdi" alt=""><figcaption></figcaption></figure>

Now, you can simply click on Application to start using the tool.
{% endtab %}

{% tab title="Device requirements" %}

* Ensure your browser is updated to the latest version
* A device running Windows 10 or higher for Pc/laptop
* The application works properly only on the Chrome browser
  {% endtab %}
  {% endtabs %}

### Individual Account

Once your order is complete, please go to the <mark style="color:orange;">PURCHASED</mark>, click the <mark style="color:orange;">INDIVIDUAL</mark> tab to find all available products.

<figure><img src="/files/VQzcqgphDVhFAkLjHfZB" alt=""><figcaption></figcaption></figure>

{% hint style="info" %} <mark style="color:green;">If you don't see your product here. Please wait for staff to process. Staff may contact you if additional information is needed to complete your order.</mark>
{% endhint %}

## For Course, Themes and Template

Once your order is complete, please go to the <mark style="color:orange;">PURCHASED</mark>, click the <mark style="color:orange;">DOWNLOAD</mark> tab to find all available products.

Our system will automatically provide access to your purchase email. In case if you want to grant access to a different email, please reach out to our support team for assistance. Please note that for each order, access is granted to a single email only.

<figure><img src="/files/oKWgOXIWMpdonIMAaIfN" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %} <mark style="color:green;">Except for group buying products, most of our Course, Themes and Template are available to deliver immediately. But if you don't provide correct email address, it will not be sent. In this case, please contact us for assistance.</mark>
{% endhint %}

## For Team Members

Only admins on the account will have the capacity to add/remove team members. The default admin account is your purchase email. If you are the admin:

Click on <mark style="color:orange;">PURCHASED</mark> on the bottom of the menu bar and open up the <mark style="color:orange;">TEAM</mark> ta&#x62;**.** Navigate to the Product's Team Management tab click on <mark style="color:orange;">Manage</mark>.

<figure><img src="/files/l3Z2PrZCXpmJ9si8yRgK" alt=""><figcaption></figcaption></figure>

{% tabs %}
{% tab title="Add team members" %}
**To add team members to your team:**

Enter the email addresses of people you want to add to your team. Click the Plus icon next to their email; to add the member's email from your account.

<figure><img src="/files/J908Tw8H7aEgQESjEYG0" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Remove team members" %}
**To remove team members to your team:**

Click the Remove icon next to their email to delete the member's email from the account.

<figure><img src="/files/EViHt69Tp3kTTLyypAim" alt=""><figcaption></figcaption></figure>
{% endtab %}
{% endtabs %}

{% hint style="info" %} <mark style="color:green;">If you run into an issue, make sure that your browser does not have any pop-up blockers that will inhibit you from being able to sign up. Go ahead and turn those off, temporarily.</mark>
{% endhint %}

Also, we will provide remote support via Anydesk, Teamviewer or Ultraview. If you have any problems, contact live support.

**Thank you for choosing and being a Henull customer!**