> For the complete documentation index, see [llms.txt](https://henull.gitbook.io/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://henull.gitbook.io/en/faq/general-faq/why-is-my-order-cancelled.md).

# Why is my order cancelled?

In most cases, your order canceled because your payment was not successfully processed. This can be due to:

1. You reached your maximum of allowed payments on a PayPal guest account. There can also be other limitations: in all in these cases, contact PayPal.
2. The pop-up for payment information was blocked by a firewall or was clicked away. Disable any pop-up blocker and place a new order.
3. Fraud prevention restrictions by the credit card company, which can lead to orders being canceled based on the IP address you used. Use a different payment method, or find another computer or location to perform the payment.
4. A failure occurring with your bank or payment method. Check with your bank if there are any issues, payment limitations, or if you have enough funds available.

{% hint style="warning" %} <mark style="color:orange;">When your order is canceled, it means that you will have to place a new order.</mark>
{% endhint %}

If none of these apply to you, or if you need more help, contact our Customer Support.