> For the complete documentation index, see [llms.txt](https://henull.gitbook.io/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://henull.gitbook.io/en/faq/general-faq/what-should-i-do-with-a-defective-product.md).

# What should I do with a defective product?

If your product defective, please contact us as soon as possible. Include as much detail as possible, and images. We will assess your situation and determine a resolution on a case by case basis.

We will do our best to make sure you get products that function as described. However, please understand that We are just resellers, not developers. Therefore, we are unable to add the function you want. Hope you understand and sympathize!