# Can I change my order?

Once you've placed an order and completed payment, your order will be completed quickly if the product(s) is available. Because of this, you cannot change an order after successful payment. While you can't change your order, there are other options.

### Adding Items

* If you have an unfulfilled, pending order, we can help you make changes to your order. Please note that order changes may be subject to processing fees if a refund is issued.
* If you want to add another item to your order, you can place a separate order for that item.

### After Delivery

* For digital downloadable products, they cannot be returned or exchanged once the order has been completed.
* For tools/software
  * Trial plan: No returns or exchanges are possible once an order has been placed as the purpose of this is for you to experience our system before sign-up for a subscription.
  * Monthly Plan: If you wish to change your subscription within the first 3 days, we will convert it to a trail plan (if available) and provide a credit for the remaining balance.
  * Annual Plan: If you wish to change your subscription within the first 3 months, we will convert it to a monthly plan (if available) and provide a credit for the remaining balance.

### Can I switch plans if I change my mind later?

Yes, at any time! You can reach out to us via live chat and we can help you switch plans. When you upgrade, the current billing cycle will be prorated.


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